Third-party website monitoring services

When your third-party monitoring service reports your website as down, follow these steps to address the issue:

1. Check your website directly: Attempt to visit your website yourself to verify its status.

2. Review service status: Visit our service status page to check for any known outages or issues.

3. Verify domain and service activity: Confirm that your domain name is registered and all related services are active through your client portal, myMNC

If your website still appears to be offline, reach out to our tech support team by opening a support ticket for further assistance.

Understanding False Positives in Monitoring Reports

Third-party monitoring systems aren't always 100% accurate due to various factors:

1. Internet infrastructure complexity:

   • Monitoring systems rely on connections between global servers and routers outside your and our control.

   • Disruptions in these pathways can lead to false website downtime reports.

2. Multiple-location checks:

   • Most systems conduct tests from several locations worldwide.

   • If only one or two locations report issues while others indicate the site is online, it's likely a localized network problem outside your control.

Additional Recommendations

To minimize false positives and ensure accurate monitoring results:

• Regularly check your website’s SSL/TLS certificate validity to avoid downtime mimics caused by expired certificates (see note).

• Explore alternative monitoring platforms if you experience repeated inaccuracies.

If you need further clarification or support, don’t hesitate to reach out through our tech support ticketing system.

Note - When a website uses SSL/TLS certificates (those little locks you see in the browser address bar), they’re a way to make sure the connection is secure and private. Think of them like digital IDs for websites.

However, these certificates have expiration dates, just like a passport. If they expire, the website can still technically be online, but browsers and monitoring tools might treat it as “offline” or “insecure” because its digital ID is no longer valid. This is what we mean by a "downtime mimic"—it looks like the site is down, but it's actually just a problem with the certificate.

To prevent this from happening:

• Check your website’s certificate regularly and renew it before it expires.

• Most web hosting providers offer auto-renewal options for certificates, which is a hassle-free way to keep your website running smoothly.