Why Am I Receiving Emails About My Domain Eligibility?
You may have received an email from us stating that your domain name is no longer eligible, if this has occurred it is because the ABN (Australian Business Number) or ACN (Australian Company Number) associated with it has been cancelled or is invalid.
This frequently happens when a business moves to a new ABN or ACN, but haven't or have forgetten to update the domain registration details accordingly. To comply with auDA regulations and to prevent eligibility disputes, we've introduced a validation process that indentifies domains linked to inactive ABNs or ACNs and notify registrants to Perform a Manual Change of Registrant within 30 days to avoid suspension.
What Happens If My Domain Fails Eligibility Checks?
If your domain does not meet the required eligibility criteria (such as an active ABN or ACN) after a renewal or inbound transfer:
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We will send an email notification to the domain registrant.
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You will have 30 days to update the domain’s registration details.
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If the issue isn’t resolved within the time frame, the domain may be suspended.
To keep your domain active, you will need to Perform a Manual Change of Registrant to ensure the domain is associated with a valid ABN or ACN.
How Can I Fix This Issue?
To resolve the problem:
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Perform a Manual Change of Registrant – Update the domain registration details to link it with a valid ABN or ACN.
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Include All Affected Domains – If you have multiple domains registered under the same invalid ABN, you can include them in one request, and our support team will assist you with updating all of them together.
For detailed steps, refer to our Change of Registrant Guide.
If you have any enquiries please open a support ticket for further assistance.
What Documentation Do I Need?
To update your domain’s registrant details, you’ll need proof that the domain has changed ownership. This documentation must be dated before the ABN became inactive. Accepted documents include:
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Sales Agreement – Proof that the business was sold or transferred to a new owner.
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Signed Letter on Company Letterhead – A formal letter confirming the domain’s transfer, including the full domain name.
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Statutory Declaration – A legal statement outlining the transfer, signed by a Justice of the Peace or an authorised witness.
- Transfer of Domain Chain Form – If no supporting documents exist, this form can be used to demonstrate ownership changes.
Once you have 1 (one) of the required documents, reply to our email or contact us at policy@mnc.com.au, and we’ll assist with the process.
Final Notes
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Act quickly — if your domain remains linked to a cancelled ABN, it could be suspended.
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Submit the right documentation to ensure a smooth Change of Registrant process.
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Need help? Contact our support team, and we’ll guide you through the process.