What is an auDA Complaint?
The .au Domain Authority (auDA) manages the rules for all domain names in the .au namespace. When you register a domain name, you agree to comply with these rules. If your domain registration details are incorrect or invalid, you could receive an auDA complaint, which requires you to update your details to keep your domain active.
If a complaint arises, you will receive an email from Synergy Wholesale—the registrar managing your domain—detailing the issue and next steps.
Why is there a complaint on my domain?
An auDA complaint doesn't always mean someone reported your domain. In most cases, it happens after auDA audits domain registrars to ensure compliance. If the Compliance Team finds problems with your domain (such as outdated information or missing details), they'll initiate a complaint.
Most common reasons for complaints include:
- Invalid or outdated registrant details, like a cancelled ABN (Australian Business Number).
- Missing information required for domain registration.
The email from Synergy Wholesale will explain the issue in the complaint header.
Why did I get an email from Synergy Wholesale instead of MNC Internet Services?
Synergy Wholesale is the registrar responsible for your domain in the .au namespace. Because of this, they handle all complaints directly. You can verify this through the Synergy Wholesale Partner Lookup tool.
How do I fix the complaint?
Here’s how you can resolve the issue:
- Reply to the email from Synergy Wholesale. Contact their team by responding to the email, and they’ll help you resolve the complaint and explain any necessary actions to fix the problem.
- If you can’t reply to the email, contact them directly. Reach out to the Synergy Wholesale Complaints Team at customercare@synergywholesale.com. They'll guide you through the process of removing the complaint.